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Orchids.com Company/Return Policy
- Orders
- Only Gift
Basket & Arrangement orders ship out the same day if ordered
before 1 PM Pacific Standard Time.
- On occasion, orchids.com have to substitute a particular cross
of orchids for the gift items in order to ship them out in a timely
manner.
- Items from
the general catalog can take anywhere from 1 – 7 business days
to process order. .
- If a particular
item or size is sold out, there is a possibility that shipment
might be delayed until orchids.com makes contact with the buyer
via phone call or email.
- Orders going
to Puerto Rico and Hawaii need a Phytosanitary Certificate for
an additional charge of $40.00. Hawaii orders also need an import
permit from the recipient. Please state in the “special shipping
instructions” box that you agree to the additional charge to obtain
the Phytosanitary Certificate when placing the order.
- Shipping
- It is imperative that we are given the correct address to ship
packages. Orchids.com cannot be held responsible for orders that
are misdelivered because of an incorrect or incomplete address.
Please make sure that you check the confirmation that is sent
to you immediately after the order is placed to ensure that all
the information is correct.
- To ensure
safe arrival of healthy orchid plants, someone must be home to
sign for the package. FedEx will leave packages at the doorstep
if nobody is home without signature.
- Please obtain
an authorization from ORCHIDS.COM before returning any shipments.
- Orchids.com
ships anywhere in the United States and Puerto Rico
| Shipping
Day |
2
Day |
Overnight |
Priority Overnigh |
| Monday |
Thursday |
Tuesday |
Tuesday/before
noon |
| Tuesday |
Thursday
|
Wednesday
|
Wednesday/before
noon |
| Wednesday |
Friday
|
Thursday |
Friday/before
noon |
| Thursday |
N/A |
Friday |
Friday/before
noon |
| Friday |
N/A |
N/A |
Saturday |
| Saturday |
N/A |
N/A |
N/A
|
- Gift Orders
must be placed before 1 PM Pacific Standard Time to ship the same
day
-
Guarantee
- Safe arrival
of a healthy orchid plant is guaranteed.
- Please contact
orchids.com within 7 days of arrival if there is damage, mistake
or items missing on your shipment.
- Due to the
nature of live orchids, we regret that we cannot honor claims
reported after 7 days of shipment.
-
Replacement
- Proof of
damage in a form of photo is required for all replacements before
they can be processed. Photos can be emailed to Support@orchids.com
or sent by mail to 11039 Monte Vista Ave. , Montclair
, CA 91763.
- Depending
on the severity of damage, orchids.com reserves the right to provide
a partial refund or credit for future purchase as compensation.
For example: if one flower is damaged on a plant, Orchids.com
does not consider that grounds for a replacement.
- Replacements
arrive with a 2-day FedEx shipping method
-
Returns
- Please obtain
an authorization from orchids.com before returning any shipments.
- The buyer
is responsible for shipping charges that will incur when returning
any plants.
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