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GENERAL
ORCHIDS.COM
11039 Monte Vista Avenue, Montclair, CA 91763
Tel: 909.627.9515 Fax: 909.627.3889 Email: support@orchids.com
PLANT
SIZE DEFINITION
Mature Size (M.S.): Plants reach maturity and capable to flower
within a year
Near Mature Size (N.M.S.): Plants almost reach maturity,
but require 12-18 months to flower
Seedling Size (S.S.): Young plants,
need at least 24 months or more to reach maturity
CONDITION OF
SALES
GENERAL TERMS
This offering cancels all previous quotes, listings. and catalog
offers. All offerings are subject to availability and prices are
subject to change without notice. Please list all address information
as requested. We require your zip code, daytime telephone number
and a street number address. Your order cannot be shipped if this
information is not completed. Payment must be made prior to shipment
and may be made by, Money Order, Visa, Master Card, American
Express or Discover.
Sorry, we do not accept C.O.D. orders.
Orders are filled in the sequence in which they are received. Occasionally
shipments may be delayed pending more moderate weather conditions.
All offerings are subject to prior sale. We reserve the right to
withdrawal any offering from sale and to limit quantities. We guarantee
all plants to be true to identity. We make no warranty as to the
productiveness of any plants sold. Our responsibility shall be limited
to the purchase price, in any case.
SHIPPING
All plants are sent in pots, unless specified otherwise by customer.
This will insure better adjustment to a different growing environment.
Although we do our utmost to pack carefully, we are not responsible
for damage to buds or flowers. Safe arrival of a healthy orchid
plant is guaranteed. Shipping is generally done Monday through Wednesday
via Federal Express Economy 2nd Business unless otherwise requested.
In such case, customer assumes all liability/additional charge for
shipping other than recommended by Norman's Orchid Nursery. Please
Make Note Of Alternative Shipping On Your Order Form.
The only orders that ship the same day are items from the gift
baskets and arrangements section. If an order is placed before 1:00PM
pacific time, items from gift baskets and arrangements section ship
that day(subject to FedEx shipping rules). For FEDEX2Day service,
shipments are made only Monday--Wednesday. For Friday deliveries
(on orders placed on Thursday), FEDEX Overnight service must be
used. For Saturday Deliveries, FEDEX Priority Overnight must be
used. No deliveries are possible on Sundays and Holidays when FEDEX
is closed. All other plant orders take 5-7 business days to process.
All shipments are foam weather sealed to aid in protection from
heat and cold. Most non-gift baskets and arrangement orders will
be shipped within (1) week of receipt depending on weather. Damage
/ Shipment Delay Should your box not arrive within the maximum air
travel time within the U.S. of 48 hours after the flight leaves
Ontario International Airport, please contact us. Due to the fragile
nature of living plants and to transit conditions over which we
have no control, we regret we cannot be held responsible for possible
damage occurred in transit.
Puerto Rico / Hawaii / Outside Continental U.S.
Please call our Greenhouse or email us at support@orchids.com for
the current fees and requirements for shipping.
FOR REGULATORY REASONS, WE DO NOT SHIP OUTSIDE THE UNITED STATES.
Orchids.com
11039 Monte Vista Avenue, Montclair, CA 91763
Tel: 909-627-9515 Fax: 909-627-3889 Email: support@orchids.com.
Shipping And Packing Charges
General charges from same sub-total of order are 5% for packing
and 10% for shipping, with a minimum of $15.
PHYTOSANITARY
CERTIFICATE
Shipments to Hawaii requires a phytosanitary certificate to be sent
with each shipment. We will obtain the certificate for the shipments.
The cost is US$36.00. Please note there will be approx. two weeks
delay in shipping, due to processing. Hawaii residents must also
include a copy of import permit, or indicate this number on order
form. Other US territories including Guam, Puerto Rico, and Virgin
Islands will need the certificate for shipments as well.
DISCOUNTS
All discounts are applied to the SUB-TOTAL of the MERCHANDISE purchased,
and NOT towards shipping, handling, or any other charges applied.
DISCOUNTS ARE APPLIED TO WEB ORDERS ONLY!
Because of greater processing costs, discounts are not applied to
orders taken by phone. Discounts are NOT redeemable at the Nursery,
any orchid show/sale, or with any other offering other than this
on-line catalog. Discounts DO NOT APPLY to any purchase of AWARDED
plant divisions.
Discount rates are as follows
5% - $150.00 to $300.00
10% - $301.00 to $750.00
15% - $751.00 and up
ALL RIGHTS
RESERVED
The contents of this publication or any parts thereof, may not be
reproduced in any manner whatsoever without permission in writing
from Orchids.com.
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