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General

Orchids.com
11039 Monte Vista Avenue, Montclair, CA 91763
Tel: 909.627.9515 Fax: 909.627.3889 Email: support@orchids.com

Plant Size Definition
In Bud/In Spike: Plants anywhere from in spike to in bloom, can be 8 weeks from having flowers.
Mature Size (M.S.): Plants reach maturity and capable to flower within a year
Near Mature Size (N.M.S.): Plants almost reach maturity, but require 12-18 months to flower
Seedling Size (S.S.): Young plants, need at least 24 months or more to reach maturity

Condition of Sales

General Terms
This offering cancels all previous quotes, listings. and catalog offers. All offerings are subject to availability and prices are subject to change without notice. Please list all address information as requested. We require your zip code, daytime telephone number and a street number address. Your order cannot be shipped if this information is not completed. Payment must be made prior to shipment and may be made by, Money Order, Visa, Master Card, American Express or Discover. Sorry, we do not accept C.O.D. orders.

Orders are filled in the sequence in which they are received. Occasionally shipments may be delayed pending more moderate weather conditions. All offerings are subject to prior sale. We reserve the right to withdrawal any offering from sale and to limit quantities. We guarantee all plants to be true to identity. We make no warranty as to the productiveness of any plants sold. Our responsibility shall be limited to the purchase price, in any case.

Shipping
All plants are sent in pots, unless specified otherwise by customer. This will insure better adjustment to a different growing environment. Although we do our utmost to pack carefully, we are not responsible for damage to buds or flowers. Safe arrival of a healthy orchid plant is guaranteed. Shipping is generally done Monday through Wednesday via Federal Express Economy 2nd Business unless otherwise requested. In such case, customer assumes all liability/additional charge for shipping other than recommended by Norman's Orchid Nursery. Please Make Note Of Alternative Shipping On Your Order Form.

The only orders that ship the same day are items from the gift baskets and arrangements section. If an order is placed before 1:00PM pacific time, items from gift baskets and arrangements section ship that day(subject to FedEx shipping rules). For FEDEX2Day service, shipments are made only Monday--Wednesday. For Friday deliveries (on orders placed on Thursday), FEDEX Overnight service must be used. For Saturday Deliveries, FEDEX Priority Overnight must be used. No deliveries are possible on Sundays and Holidays when FEDEX is closed. All other plant orders take 5-7 business days to process.

All shipments are foam weather sealed to aid in protection from heat and cold. Most non-gift baskets and arrangement orders will be shipped within (1) week of receipt depending on weather. Damage / Shipment Delay Should your box not arrive within the maximum air travel time within the U.S. of 48 hours after the flight leaves Ontario International Airport, please contact us. Due to the fragile nature of living plants and to transit conditions over which we have no control, we regret we cannot be held responsible for possible damage occurred in transit.

Puerto Rico / Hawaii / Outside Continental U.S.
Please call our Greenhouse or email us at support@orchids.com for the current fees and requirements for shipping.

FOR REGULATORY REASONS, WE DO NOT SHIP OUTSIDE THE UNITED STATES.

Orchids.com
11039 Monte Vista Avenue, Montclair, CA 91763
Tel: 909-627-9515 Fax: 909-627-3889 Email: support@orchids.com.

Shipping And Packing Charges

General charges from same sub-total of order are 5% for packing and 10% for shipping, with a minimum of $15.99.

Phytosanitary Certificate
Shipments to Hawaii requires a phytosanitary certificate to be sent with each shipment. We will obtain the certificate for the shipments. The cost is US$85.30. Please note there will be approx. two weeks delay in shipping, due to processing. Hawaii residents must also include a copy of import permit, or indicate this number on order form. Other US territories including Guam, Puerto Rico, and Virgin Islands will need the certificate for shipments as well.

Discounts
All discounts are applied to the SUB-TOTAL of the MERCHANDISE purchased, and NOT towards shipping, handling, or any other charges applied.

DISCOUNTS ARE APPLIED TO WEB ORDERS ONLY!
Because of greater processing costs, discounts are not applied to orders taken by phone. Discounts are NOT redeemable at the Nursery, any orchid show/sale, or with any other offering other than this on-line catalog. Discounts DO NOT APPLY to any purchase of Gift Certificates or Orchid of Month Clubs.

Discount rates are as follows for purchases in the same category (genus)
5% - $150.00 to $300.00
10% - $300.01 to $700.00
15% - $700.01 and up

All Rights Reserved
The contents of this publication or any parts thereof, may not be reproduced in any manner whatsoever without permission in writing from Orchids.com.